Frequently Asked Questions (FAQ)

1. What if I experience issues during checkout?

If you encounter problems while placing your order, try clearing your browser cache or switching to a different browser. If the issue persists, contact our support team at [email protected] for immediate help.

2. How do I know if a product is in stock?

All available products are marked as “In Stock” on the product page. If a product is out of stock, you will see a notification and may have the option to join a waitlist or request a back-in-stock alert.

3. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. Gift cards can be purchased through our website and delivered via email to the recipient.

4. How secure is your website?

Our site uses industry-standard SSL encryption to ensure all transactions and data transfers are secure. We value and protect your privacy and personal information at all times.

5. Can I return sale items?

Sale items are generally eligible for return unless otherwise stated. Please review the specific return terms on the product page or visit our Refund Policy page for complete details.

6. How do I contact customer service?

You can reach our customer service team by emailing [email protected]. We aim to respond within 24 hours, Monday through Friday.

7. What should I do if I don’t receive my package?

If your order tracking shows delivered but you haven’t received your package, please check with neighbors or your local postal office. If you still can’t locate it, contact us immediately at [email protected] and we’ll assist you.

8. Do you offer price matching?

At this time, we do not offer price matching. However, we strive to provide competitive prices and regular promotions to give you the best value.

9. Are your products environmentally friendly?

We are committed to sustainability and partner with manufacturers who prioritize eco-friendly practices. Many of our products and packaging materials are made from sustainable or recyclable sources.

10. How can I stay updated on new products and promotions?

Have more questions? Contact us anytime at [email protected]. We’re happy to assist you!